”Microspheres” services and plans can be purchased either:
- (a) for a numerous number of problems for a term beginning on the date you order and continuing for the duration of the plan you selected; or
- (b) On a Per Issue basis. With respect to the Per-Issue Plan, The technicians, in their sole discretion will determine what constitutes a Problem. They will handle an issue which may include, follow-up telephone calls regarding the Issue that, in its sole discretion, deems reasonable and necessary in attempting to resolve the Issue. Once the Problem has been resolved by the technicians, any further calls or requests for assistance will be considered a new Problem and additional fees will apply.
A Problem will be considered resolved when you receive one of the following:
- (1) Information or help that resolves the Issue;
- (2) Information on how to obtain a software solution that will resolve the Issue;
- (3) Notice that the Issue is caused by a known, unresolved issue or an incompatibility problem;
- (4) Information that the Issue can be resolved by updating to a newer release of a product;
- (5) Notice that the Issue has been identified as a hardware equipment issue; or if
- (6) You cannot, or elect not to, pursue the course of action we recommend.
Our advice to you may include steps that you will need to take before the issue can be resolved, such as buying new hardware, purchasing software, etc. and we will keep your service request open for future reference when you are ready to resume the process.
However, our refund policy is very easy. If any user not happy with our services and want his/her money back. He /She cab ask for refund within 30 days of the services or product purchased. initially, We will try to sort out it on priority basis. Once we receive refund request from user one of our representative will contact user to know the reason of dissatisfaction and will try to handle the satisfaction again by resolving issue. Still if user doesn’t want to go through with our services and solutions then user may cancel our service request agreement. In the process when your service agreement is cancelled, service will be delivered for the one month though you will not be charged for one month thereafter. Technician will help you in resolving every printer issue free of cost for one month.
You may cancel service contract via email or by calling us and reason of cancellation. Beyond the fact that issue was not provided with a satisfactory resolution, member from our team will response on your cancellation request and will initiate refund in 7 working days. You will get an email on your registered email address and there will be information that in how many days we Are initiating refund to you.